A high-quality installation is important, but follow-up service is the key to long-term satisfaction. All too often, after the installation is complete, attempts to have your system serviced by the contractor are difficult or impossible. We at Bluegrass Irrigation understand this aspect of the business, which is why we have a separate service division, headed by a knowledgeable manager who makes your concern his number one priority.

Consider the Following:

1) Staff: Shane Lyons, our service manager, has been with Bluegrass Irrigation for 11 years. Shane is familiar with all aspects of the business, including installation. Shane is also a certified backflow preventer technician. Shane is customer-oriented, and understands the need for quick communication when a service call is initiated. We also employ five other full-time service technicians, all of whom have many years of service experience and are fully qualified to handle your service concerns. We make every attempt to have your system serviced by the same technician each time. This way, our technicians become familiar with your individual needs.

2) Service Programs: Bluegrass Irrigation offers individual service programs for your system. These include Spring start-up, backflow preventer testing and maintenance, Fall winterization, system re-vamping (if necessary), and service repair calls upon request.

3) Backflow Preventer Testing and Maintenance Program: Bluegrass Irrigation currently has five technicians certified to test and repair all types of backflow devices. We also manage a program to annually test these devices, and take care of the paperwork required by the local water company.

4) Communication: All of our service technicians are equipped with cell-phones and two-way radios for quick field delivery of service calls. This also allows for fast, direct contact with clients to expedite service calls or questions. We try to return all routine service calls as soon as possible, usually within the same day. We also maintain a 24-hour emergency paging system for your peace of mind.

5) Directional Boring:

Bluegrass Irrigation has recently acquired a directional boring machine to maintain our versatility and continued customer satisfaction! New legislation in the plumbing codes requires a 30” depth on the pipe between the irrigation tap on the water line and the backflow device. In Many cases, rather than trench a 30” ditch from the water meter to the house, a very invasive and damaging process to the lawn, we can now use directional boring to reach this depth without damaging the yard.

Applications
This process is often used for installing telecommunications & power cable conduits, water lines, sewer lines, and gas lines. It is used for crossing roadways, congested areas, environmentally sensitive areas and any area where other methods are more expensive.

Directional boring is used in place of other techniques for the following reasons:

Less traffic disruption Lower cost Deeper installation possible Longer installation possible Shorter completion times Directional capabilities Safer for the environment

We believe we offer the best service in the business. We know the value of a quick response to a problem and of returning phone calls on a timely basis! Unlike many contractors, Bluegrass Irrigation maintains a full-time office and service staff to help handle your needs quickly and efficiently. We understand service, which explains why most of our original clients are still with us today. In addition, many of our clients have chosen us to be their service provider, even though we did not install their system originally. We service all brands of irrigation products for your convenience. Let us service your system! Call or Contact Us today! Click here to link to our information on the BBB website.